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Privacy Policy

We are committed to ensuring that your privacy is protected and we shall endeavour to use any information that you provide when using this website in accordance with this privacy policy.

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This privacy policy explains what information we collect, how we protect any information you submit to us, and how we use it.

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We may amend this policy from time to time by updating this page. Therefore, we suggest you check this page occasionally to ensure you are aware of and are happy with any amendments.

Effective Date: 12/08/2025


1. Introduction

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Welcome to NovaLab 3D. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data you provide to us when you use our website and our 3D printing services.

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For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is NovaLab 3D ("we", "us", "our").

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Our contact details for any data protection queries are:

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  • Email: Keagan@gmail.com

  • Address: 11 Levin Drive, Pickering , North Yorkshire, YO18 7UF.

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2. The Data We Collect About You

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We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

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  • Identity Data: Includes first name, last name, or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: We do not store your full payment card details. Payments are processed by our third-party payment providers (e.g., Stripe, PayPal). We may hold data related to the transaction for our records.

  • Transaction Data: Includes details about payments to and from you and other details of the services you have purchased from us.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

  • Project Data (3D Files): Includes the 3D model files (.STL, .OBJ, .3MF, etc.) and any related project specifications you upload or send to us for quotation or printing.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us.

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3. How Your Personal Data is Collected

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We use different methods to collect data from and about you including:

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  • Direct Interactions: You may give us your Identity, Contact, and Project Data by filling in forms on our website, by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:

    • Request a quote for our services;

    • Place an order for our services;

    • Subscribe to our newsletter;

    • Give us feedback.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and Browse actions. We collect this data by using cookies. Please see our Cookie Policy section below.

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4. How We Use Your Personal Data

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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  • To Perform a Contract: To process and deliver your order, including managing payments and providing you with a quote.

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes improving our website and services, and keeping our records up to date.

  • With Your Consent: Where you have explicitly agreed to it, such as for sending you marketing emails.

  • To Comply with a Legal Obligation: For example, for tax and accounting purposes as required by HMRC.

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Specifically, we use your Project Data (3D Files) solely for the purpose of providing a quote and/or fulfilling your 3D printing order. We respect your intellectual property and will not share or use your files for any other purpose.

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5. Data Security and Retention

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

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We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

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  • Customer account and transaction data will be kept for six years after they cease being customers for tax purposes.

  • Project Data (3D Files) associated with a completed order will be securely deleted from our active systems 90 days after the order is dispatched. Files from quote requests that do not proceed to an order will be deleted after 30 days.

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6. Data Sharing

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We may have to share your personal data with the parties set out below:

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  • Service Providers: such as payment processors (e.g., Stripe, PayPal) and delivery companies (e.g., Royal Mail, DPD) to fulfil your order.

  • Professional Advisers: including lawyers, bankers, auditors, and insurers who provide services to us.

  • HM Revenue & Customs (HMRC), regulators, and other authorities who require reporting of processing activities in certain circumstances.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

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7. International Transfers

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Some of our external third-party providers (e.g., web hosting, email marketing services) may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

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Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring adequate safeguards are in place as permitted under UK data protection law.

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8. Cookies

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Our website may use cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

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9. Your Legal Rights

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Under data protection law, you have rights including:

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  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent at any time.

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To exercise any of these rights, please contact us at Keagan.wal@gmail.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

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10. Changes to this Privacy Policy

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We keep our privacy policy under regular review. Any updates will be posted on this page. This policy was last updated on 12/08/2025.

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