Privacy Policy

Welcome to NovaLab 3D. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data you provide to us when you use our website and our 3D printing services.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is NovaLab 3D.

Our contact details for any data protection queries are:

• —Email: support@novalab3d.com
• —Address: 11 Levin Drive, Pickering, North Yorkshire, YO18 7UF

We may collect, use, store, and transfer different kinds of personal data about you:

• —Identity Data: Includes first name, last name, or similar identifier.
• —Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• —Financial Data: We do not store your full payment card details. Payments are processed by our third-party payment providers (e.g., Stripe, PayPal).
• —Transaction Data: Includes details about payments to and from you and other details of services you have purchased.
• —Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location.
• —Project Data (3D Files): Includes the 3D model files (.STL, .OBJ, .3MF, etc.) and any related project specifications you upload or send to us.
• —Marketing and Communications Data: Includes your preferences in receiving marketing from us.

We use different methods to collect data from and about you including:

• —Direct Interactions: You may give us your data by filling in forms on our website, by corresponding with us by post, phone, email, or otherwise — including when you request a quote, place an order, subscribe to our newsletter, or give us feedback.
• —Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions. We collect this data by using cookies.

We will only use your personal data when the law allows us to:

• —To Perform a Contract: To process and deliver your order, including managing payments and providing you with a quote.
• —Legitimate Interests: Where it is necessary for our legitimate interests and your fundamental rights do not override those interests.
• —With Your Consent: Where you have explicitly agreed to it, such as for sending you marketing emails.
• —Legal Obligation: For example, for tax and accounting purposes as required by HMRC.

We use your Project Data (3D Files) solely for the purpose of providing a quote and/or fulfilling your 3D printing order. We will not share or use your files for any other purpose.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

• —Customer account and transaction data will be kept for six years after they cease being customers for tax purposes.
• —Project Data (3D Files) associated with a completed order will be securely deleted from our active systems 90 days after the order is dispatched. Files from quote requests that do not proceed to an order will be deleted after 30 days.

We may have to share your personal data with:

• —Service Providers: Such as payment processors (e.g., Stripe, PayPal) and delivery companies (e.g., Royal Mail, DPD) to fulfil your order.
• —Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide services to us.
• —HM Revenue & Customs (HMRC), regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Some of our external third-party providers (e.g., web hosting, email marketing services) may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring adequate safeguards are in place as permitted under UK data protection law.

Our website may use cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Under data protection law, you have rights including:

• —Request access to your personal data.
• —Request correction of your personal data.
• —Request erasure of your personal data.
• —Object to processing of your personal data.
• —Request restriction of processing your personal data.
• —Request transfer of your personal data.
• —Right to withdraw consent at any time.

To exercise any of these rights, please contact us at support@novalab3d.com. You will not have to pay a fee to access your personal data.

We keep our privacy policy under regular review. Any updates will be posted on this page. This policy was last updated on 12/08/2025.