Legal & Website Rules
Website Terms of Use
Official acceptable use rules, intellectual property protections, and legal conditions governing your access to the NovaLab 3D website, interactive 3D quote tools, and online engineering resources.
Revision v1.1 · Last Updated: 27 October 2026· Registered in England & Wales (Company No. 16528152)
Table of Contents
- 1. Agreement to Terms
- 1.1 Consumers and Business Users
- 1.2 Relationship With Our Terms & Conditions
- 1.3 Changes to These Terms
- 2. Intellectual Property Rights
- 2.1 Site Content & Trademarks
- 2.2 Permitted Use
- 3. Prohibited Website Activities
- 3.1 Linking to Our Site
- 4. Uploaded Files ("Contributions")
- 4.1 Ownership & Warranties
- 4.2 Quoting & Manufacturing Licence
- 4.3 Storage & Retention of Files
- 5. Site Management
- 6. Modifications & Interruptions
- 7. Website Information, Quotes & Previews
- 7.1 Engineering & Technical Content
- 7.2 Instant Quotes & Automated Previews
- 7.3 Third-Party Links
- 8. Limitation of Liability
- 8.1 Viruses
- 8.2 Business Users
- 8.3 Consumers
- 9. Your Responsibility for Your Contributions
- 10. Governing Law & Jurisdiction
- 11. Contact Us
- 12. Document Revision Log
Welcome to the NovaLab 3D Terms of Use. This document sets out the rules for accessing and using our website, www.novalab3d.com. By accessing or using our Site, you confirm that you have read, understood and agree to be bound by these Terms of Use.
For the commercial terms governing quotations, 3D printing orders and custom CAD design services, please see our Terms & Conditions. For how we handle your personal data and uploaded files, please see our Privacy Policy.
1.Agreement to Terms
These Terms of Use form a legally binding agreement between you and NovaLab 3D Ltd ("NovaLab 3D", "we", "us" or "our"). You may be using the Site personally or on behalf of an organisation ("you"). NovaLab 3D Ltd is a company registered in England and Wales under Company Number 16528152.
These terms cover your access to and use of the www.novalab3d.com website and any related online tools, including our file upload and quoting tools (together, the "Site").
If you do not agree with these Terms of Use, you must not use the Site.
1.1Consumers and Business Users
- •Consumer: an individual using the Site wholly or mainly for purposes outside their trade, business, craft or profession.
- •Business User: anyone using the Site in the course of a trade, business, craft or profession.
Some parts of these terms apply differently depending on which you are. Where a clause applies to only one group, we say so.
1.2Relationship With Our Terms & Conditions
If anything in these Terms of Use conflicts with our Terms & Conditions, the Terms & Conditions take priority for any quotation or order.
1.3Changes to These Terms
We may update these Terms of Use from time to time. The version published on the Site when you use it is the one that applies to you, so please check this page regularly. The "Last updated" date above shows when the terms were last changed.
2.Intellectual Property Rights
2.1Site Content & Trademarks
Unless otherwise indicated, we own or license all of the following, and they are protected by UK and international copyright and trademark laws:
- •the Site;
- •all source code, databases, functionality, software, website designs, text, photographs, video and graphics on the Site (the "Content"); and
- •the trademarks, service marks and logos on the Site (the "Marks").
2.2Permitted Use
You may view, download and print pages and Content from the Site for your own personal reference or for evaluating our services, for example to share a material datasheet with a colleague when considering an order.
Except as permitted above, you must not copy, reproduce, republish, distribute, sell, license or otherwise use any part of the Site, the Content or the Marks for any commercial purpose without our express prior written permission. When you share Content as permitted above, you must not remove any copyright or other notices, and must not modify the Content in a way that misrepresents it or us.
3.Prohibited Website Activities
You may only use the Site for the purposes for which we make it available. You must not:
- •systematically retrieve data or other content from the Site, including by scraping, to create or compile a collection, database or directory, without our written permission;
- •use the Site to advertise or offer to sell goods or services unrelated to NovaLab 3D's services;
- •frame the Site on any other website;
- •upload or transmit viruses, Trojan horses, malicious scripts or any other material that is malicious or technologically harmful, or attempt to gain unauthorised access to the Site, its servers or any connected system;
- •impersonate another person, or attempt to bypass any security or authentication controls;
- •use any information obtained from the Site to harass, abuse or harm another person;
- •use the Site in any way that breaches applicable UK law or regulations.
3.1Linking to Our Site
You may link to our homepage, provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it. You must not:
- •suggest any form of association, approval or endorsement on our part that does not exist; or
- •link from any website that you do not own.
4.Uploaded Files ("Contributions")
The Site allows you to upload 3D model files and technical drawings ("Contributions") so that we can give you a quotation and/or carry out 3D printing or CAD services.
4.1Ownership & Warranties
- •Ownership: You keep full ownership of, and all intellectual property rights in, your Contributions.
- •Your Warranty: By uploading a Contribution, you confirm that you own the rights in it, or hold all the licences and permissions needed, to authorise us to use it for the purpose of providing our services.
4.2Quoting & Manufacturing Licence
- •Limited Licence: You grant us a limited, non-exclusive, royalty-free licence to process, slice and reproduce your Contribution solely to prepare your quotation and manufacture the parts you order.
- •No Other Use: We will not use your Contributions for any other purpose, including marketing, publication or resale, without your express written consent.
- •Refusing Contributions: We may remove or refuse any Contribution if we reasonably believe it relates to:
- ◦a prohibited item under §6 of our Terms & Conditions;
- ◦a food or drink contact item under §4.3 of our Terms & Conditions; or
- ◦an item that infringes third-party rights.
4.3Storage & Retention of Files
Uploaded files are stored securely and handled in line with our Privacy Policy. Unless you ask us to keep them for repeat orders, we delete files for quotations that do not proceed within 60 days, and files for completed orders 12 months after dispatch. You can ask us to delete your files sooner at any time by emailing support@novalab3d.com.
5.Site Management
We may, but are not obliged to:
- 1.monitor the Site for breaches of these Terms of Use;
- 2.take appropriate legal action against anyone who breaches the law or these Terms of Use;
- 3.refuse, restrict access to or disable any Contribution, where we reasonably consider this necessary; and
- 4.otherwise manage the Site to protect our rights and property and keep the Site working properly.
6.Modifications & Interruptions
We may change, update or remove Content on the Site, or suspend, withdraw or discontinue all or part of the Site or our online tools, at any time. We do not guarantee that the Site, or any Content on it, will always be available or uninterrupted. Access may occasionally be suspended for maintenance or for reasons outside our control.
7.Website Information, Quotes & Previews
7.1Engineering & Technical Content
Blog guides, material datasheets, design advice and other informational content on the Site are provided for general information only. They are not professional engineering advice. Before relying on any of this information, you should independently validate material choices, tolerances and designs for your own application. Although we make reasonable efforts to keep this information accurate and up to date, we do not guarantee that it is complete or current.
7.2Instant Quotes & Automated Previews
Any automated price estimates, instant quotes or 3D mesh geometry previews generated on the Site are indicative only and are not an offer to supply. A binding contract is formed only in the way set out in §2.3 of our Terms & Conditions, following a written quotation from us. If an automated estimate contains an obvious error, we are not obliged to supply at that price.
7.3Third-Party Links
Where the Site contains links to other websites and resources provided by third parties, these links are for your information only. We have no control over the content of those sites or resources and are not responsible for them.
8.Limitation of Liability
Nothing in these Terms of Use excludes or limits our liability for:
- •death or personal injury caused by our negligence;
- •fraud or fraudulent misrepresentation; or
- •any other liability that cannot be excluded or limited under the law of England and Wales or of any other part of the UK.
8.1Viruses
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your own technology to access the Site, and should use your own virus protection software. We are not liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, programs, data or other material as a result of your use of the Site, except where that loss is caused by our failure to use reasonable care and skill.
8.2Business Users
This clause applies to Business Users only. Subject to the first paragraph of this section 8, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any of the following arising from your use of, or inability to use, the Site or any Content on it:
- •loss of profit, revenue, business, goodwill or data; or
- •any indirect or consequential loss.
8.3Consumers
If you are a consumer, we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
9.Your Responsibility for Your Contributions
- •Business Users: You will indemnify us, including our directors, officers, agents and employees, against any third-party claim, loss, damage, liability or demand arising out of your breach of these Terms of Use, or any infringement of third-party intellectual property rights in your Contributions. This includes reasonable legal fees and expenses.
- •Consumers: You are responsible for any loss or damage we suffer that is a foreseeable result of your breach of these Terms of Use. This includes uploading Contributions that infringe someone else's intellectual property rights.
10.Governing Law & Jurisdiction
These Terms of Use, and any dispute or claim arising out of or in connection with them or your use of the Site (including non-contractual disputes or claims), are governed by the laws of England and Wales.
- •Consumers: If you live in England or Wales, you can bring proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English and Welsh courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English and Welsh courts. If you live anywhere in the UK, you also keep the benefit of any mandatory consumer protections under the law of the part of the UK where you live.
- •Business Users: The courts of England and Wales have exclusive jurisdiction over any dispute or claim.
11.Contact Us
For any questions about the Site or these Terms of Use, please contact us:
- •Email: support@novalab3d.com
- •Production Facility: 11 Levin Drive, Pickering, North Yorkshire, YO18 7UF
- •Registered Office: NovaLab 3D Ltd, 128 City Road, London, EC1V 2NX (Company No. 16528152)
12.Document Revision Log
All amendments to this document are version-controlled and recorded below.
Questions about our Legal Policies or Compliance?
Contact our team directly at support@novalab3d.com (Support & Data Protection) or sales@novalab3d.com (Quotations & NDAs).
